Welcome to SM-SEXToys! Please review our Shipping Policy carefully before placing an order. By purchasing from our website, you agree to the following shipping terms.

1. Processing Time

Orders are typically processed within 3-7 business days after payment confirmation. Custom or made-to-order products may require additional processing time.

2. Shipping Methods

We partner with trusted carriers such as DHL, FedEx, UPS, and EMS to ensure your package arrives safely. The available shipping method will depend on your delivery location and product type.

3. Shipping Rates

Shipping costs are calculated at checkout based on the destination, package weight, and selected carrier. Certain promotional offers may include free shipping.

4. Delivery Times

Estimated delivery times vary depending on your location and chosen shipping method. While most deliveries occur within 7-20 business days, delays may occur due to customs, weather, or carrier issues.

5. Tracking Information

Once your order is shipped, you will receive a tracking number via email. Tracking updates may take 24-48 hours to appear in the carrier’s system.

6. Customs & Duties

International shipments may be subject to import taxes, duties, or customs fees, which are the responsibility of the recipient. SM-SEXToys is not liable for such charges.

7. Address Accuracy

Please ensure your shipping address is complete and accurate. SM-SEXToys is not responsible for delays or lost packages caused by incorrect or incomplete addresses.

8. Lost or Damaged Items

If your package is lost or arrives damaged, please contact our customer service within 48 hours of delivery. We will work with the carrier to resolve the issue promptly.